Job Opportunity

Reference: QS0989
Title: Senior Customer Service Coordinator
Location: Northampton
Job Type: Full time permanent
Salary: £23,000 - £25,600 per annum
Contact Person: Miss Rashida Khan apply@qualitystart.co.uk

Opportunity: Do you have experience in dealing with customers or patients directly on the phone? Have you resolved customer issues? Have you got good IT and administration skills? Have you lead a team of Customer Service Coordinators? Looking for a role with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Senior Customer Service Coordinator where you will be managing customer orders for hospitals and homecare patients, manage any customer complaints, but also build strong relationships within the company.

Duties and responsibilities include:

• Managing the processing of customer orders for hospital and home care patients.
• Managing customer queries and complaints ensuring a win-win solution for the company and the customer.
• Creating a lateral relationships with other departments to support product distribution.
• Contributing to the evolution of the department by providing feedback and taking actions to improve.
• Training of new Customer Service Coordinators.
• To deputize for Customer Service Supervisor as and when required.
• Full control of the customer order management, back-order management as well as managing your own accounts.
• Managing the customer complaint process – receipt through to resolution.

The role will be working on a shift basis.  Week 1 you will work Monday to Friday 8.00 am – 4.00 pm and then the 2nd week you will work Monday to Thursday 10.00 am - 6.00 pm & Friday 9.00 am – 5.00 pm.  This will rotate on a weekly basis.

This is a full time permanent job opportunity based in Northampton paying an excellent salary of £23,000 - £25,600 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:  To apply for the role of Senior Customer Service Coordinator you will have:

• Worked in a similar Senior Customer Service role dealing directly with the public.
• Intermediate level with Microsoft Office programs.
• Knowledge of good customer services and distribution practices.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to apply@qualitystart.co.uk quoting the reference number and the job title.