Job Opportunity

Reference: QS0970
Title: Customer Service Operations Administrator
Job Type: Full time permanent

Salary: £20,000 - £23,000 per annum
Contact Person: Miss Rashida Khan

Opportunity: Are you intermediate to advance with Excel? Have you worked in an operational admin support role?  Have you got good IT and administration skills? Looking for a role with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Operations Administrator where you will be supporting the Customer Service department on homecare patient prescriptions / orders.

Duties and responsibilities include:

  • Supporting the maintenance and implementation of therapy billing.
  • Supporting Customer Service with the coordination of monthly therapy cost processes.
  • Helping to identify and progress improvements in the therapy cost process.
  • Helping to resolve pricing issues - raising relevant credit / debit notes.
  • Maintaining and adding new functionality to relevant Databases.
  • Producing monthly KPI's as requested.
  • Checking and providing daily audit reports (Siebel / Cognos).
  • Supporting colleagues in supply of information / reports for customers.
  • Acting as a system expert to support the Customers Services department.
  • Providing system support and maintenance.
  • Monitoring inventory levels to prioritise orders to avoid back orders.
  • Creating reports to identify patients affected by low inventory levels.
  • Controlling and short-ship orders – communicating to the Customer Service team.
  • Providing reports to identify de-activate ship to accounts in JDE.
  • Supporting account creation (JDE).
  • Processing customer bona fide checks.
  • Producing mail merge communication for bank holiday communication.
  • Extending route / JDE calenders each year.

This is a full time permanent job opportunity based in Northampton paying an excellent salary of £20,000- £23,000 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:  To apply for the role of Customer Service Operations Administrator you will have:

  • Intermediate to advance skills with Excel.
  • IT literate.
  • Strong attention to detail / accuracy.
  • Ideally have worked in a billing / finance admin role.
  • Organized, tenacious and a good team player.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to quoting the reference number and the job title.


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