Job Opportunity

Reference: QS0970
Title: Customer Service Operations Administrator
Location:
Northampton
Job Type: Full time permanent

Salary: £20,000 - £23,000 per annum
Contact Person: Miss Rashida Khan apply@qualitystart.co.uk

Opportunity: Are you intermediate to advance with Excel? Have you worked in an operational admin support role?  Have you got good IT and administration skills? Looking for a role with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Operations Administrator where you will be supporting the Customer Service department on homecare patient prescriptions / orders.

Duties and responsibilities include:

  • Supporting the maintenance and implementation of therapy billing.
  • Supporting Customer Service with the coordination of monthly therapy cost processes.
  • Helping to identify and progress improvements in the therapy cost process.
  • Helping to resolve pricing issues - raising relevant credit / debit notes.
  • Maintaining and adding new functionality to relevant Databases.
  • Producing monthly KPI's as requested.
  • Checking and providing daily audit reports (Siebel / Cognos).
  • Supporting colleagues in supply of information / reports for customers.
  • Acting as a system expert to support the Customers Services department.
  • Providing system support and maintenance.
  • Monitoring inventory levels to prioritise orders to avoid back orders.
  • Creating reports to identify patients affected by low inventory levels.
  • Controlling and short-ship orders – communicating to the Customer Service team.
  • Providing reports to identify de-activate ship to accounts in JDE.
  • Supporting account creation (JDE).
  • Processing customer bona fide checks.
  • Producing mail merge communication for bank holiday communication.
  • Extending route / JDE calenders each year.

This is a full time permanent job opportunity based in Northampton paying an excellent salary of £20,000- £23,000 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:  To apply for the role of Customer Service Operations Administrator you will have:

  • Intermediate to advance skills with Excel.
  • IT literate.
  • Strong attention to detail / accuracy.
  • Ideally have worked in a billing / finance admin role.
  • Organized, tenacious and a good team player.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to apply@qualitystart.co.uk quoting the reference number and the job title.

 

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