Job Opportunity

Reference: QS0960
Title: Pharmaceutical Customer Services Supervisor
Job Type: Full time permanent

Salary: £28,000 - £30,400 per annum
Contact Person: Miss Rashida Khan

Opportunity: Are you the Customer Services Supervisor my client is looking for? Do you come from a back office customer service environment? Have you managed employees? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Services Supervisor to lead the team of Customer and Patient Services Coordinators, responsible for delivering drugs to patients to a high standard of service in line with the company policies for all Hospitals, Trusts and Patients.

Duties and responsibilities include:

  • Accountable for all aspects of Customer and Patient Service in relation to service delivery, including new patient creation, maintaining patient status, prescription receipt, order entry, patient stock takes, customer/patient contact (service related), code creation, complaints logging/investigation and invoicing.
  • Managing the team regarding training, performance, absence through monthly 121’s.
  • Ensuring Customer Services related standard operating procedures are maintained and reviewed in line with change and set review periods.
  • Supporting, coaching and development of all members of staff.
  • Ensuring the appropriate service arrangements are set as detailed in the RPS professional standards for homecare services.
  • Reporting and presenting key performance indicator metrics (KPI) for monitoring and tracking purposes.
  • Reviewing KPI’s to assess issues and plan/action corrective and preventative measures.
  • Maintaining key relationships with all appropriate internal departments – pharmacy, transport, warehouse, nursing, compounding and commercial.
  • Driving and supporting all communication initiatives – Customer Service and business wide (Accountability/Tier boards).
  • Maintaining product and market knowledge that impacts Customer and Patient Services.

This is a full time permanent job opportunity based in Stockport paying an excellent salary of £28,000 - £30,400 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:  To apply for the role of Customer Services Supervisor you will have:

  • Experience in supervising / managing staff.
  • Strong background in customer services ideally from an office, manufacturing, dispensing and distribution practices.
  • Ability to work under pressure and adapt to change.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to quoting the reference number and the job title.


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