Job Opportunity

Reference: QS0960
Title: Pharmaceutical Customer Services Supervisor
Location: Stockport
Job Type: Full time permanent
Salary: £28,000 - £30,400 per annum
Contact Person: Miss Rashida Khan apply@qualitystart.co.uk

Opportunity: Are you the Customer Services Supervisor my client is looking for? Do you come from a back office customer service environment? Have you managed employees? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Services Supervisor to lead the team of Customer and Patient Services Coordinators, responsible for delivering drugs to patients to a high standard of service in line with the company policies for all Hospitals, Trusts and Patients.

Duties and responsibilities include:

• Accountable for all aspects of Customer and Patient Service in relation to service delivery, including new patient creation, maintaining patient status, prescription receipt, order entry, patient stock takes, customer/patient contact (service related), code creation, complaints logging/investigation and invoicing.
• Managing the team regarding training, performance, absence through monthly 121’s.
• Ensuring Customer Services related standard operating procedures are maintained and reviewed in line with change and set review periods.
• Supporting, coaching and development of all members of staff.
• Ensuring the appropriate service arrangements are set as detailed in the RPS professional standards for homecare services.
• Reporting and presenting key performance indicator metrics (KPI) for monitoring and tracking purposes.
• Reviewing KPI’s to assess issues and plan/action corrective and preventative measures.
• Maintaining key relationships with all appropriate internal departments – pharmacy, transport, warehouse, nursing, compounding and commercial.
• Driving and supporting all communication initiatives – Customer Service and business wide (Accountability/Tier boards).
• Maintaining product and market knowledge that impacts Customer and Patient Services.

This is a full time permanent job opportunity based in Stockport paying an excellent salary of £28,000 - £30,400 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:  To apply for the role of Customer Services Supervisor you will have:

• Experience in supervising / managing staff.
• Strong background in customer services ideally from an office, manufacturing, dispensing and distribution practices.
• Ability to work under pressure and adapt to change.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to apply@qualitystart.co.uk quoting the reference number and the job title.