Job Opportunity

Reference: QS01013
Title: Pharmaceutical Customer Service Supervisor
Location: Northampton
Job Type: Full time permanent
Salary: £30,000- £35,000 per annum
Contact Person: Miss Rashida Khan apply@qualitystart.co.uk

Opportunity: Are you the Customer Services Supervisor my client is looking for? Have you directly managed a customer service department and employees? Have you managed internal and external stakeholders? Looking for your next career opportunity with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Services Supervisor / Manager to manage the day-to-day operations in the Customer Service department. This includes the management of direct reports including performance reviews and development planning, Resource management. Daily operations control and KPI set-up and follow-up.

You will collaborate with all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers to create a reliable, consistent, and positive customer experience. You will provide support to customers in the UKI region by leading a team of 18 direct reports.

Duties and responsibilities include:

• People management – performance and evaluation process management; direct and leading the team.
• Daily operations control – resource and team performance management.
• Leading continuous improvement efforts; People, Process, System.
• Managing internal and external stakeholders.
• Complaint management - root cause and analysis and corrective actions.
• Escalation management, focal point for the team, internal departments, and customers.
• Building strong relationships with internal/ external customers.
• Taking ownership of allocated projects and working in partnership with the Departmental Managers / Supervisors.

This is a full time permanent job opportunity based in Northampton working Monday to Friday, 9.00 am – 5.00 pm (with some flexibility).  There is an excellent salary between £30,000- £35,000 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills: To apply for the role of Customer Service Supervisor you will have:

• Experience in managing employees.
• Strong background in customer services ideally within supply chain / warehouse / logistics / manufacturing environment.
• Strong working knowledge of Microsoft Office, ERP & CRM Tools.

How to Apply: In order to apply for this vacancy please ensure you have read and agree to the privacy policy found here and then email your CV to apply@qualitystart.co.uk quoting the reference number and the job title.